Shipping policy

Shipping Policy

Thank you for shopping with SJD LACE.

We are committed to delivering your order as quickly and safely as possible. Please review the following shipping information carefully before placing your order.

Order Processing Time

Orders are normally processed within 1-2 business days after payment confirmation and stock verification. This is the order processing time, not the international shipping transit time.

Processing time may be longer during holidays, peak seasons, promotional periods, or for high-demand products.

Custom-cut fabrics, personalized orders, or large quantity orders may require additional preparation time.

Orders are processed Monday through Friday, excluding weekends and public holidays.

Shipping Origin

All orders are shipped from China.

Estimated Delivery Time

Estimated shipping times vary depending on the destination country, customs clearance, local postal services, and carrier operations.

Typical estimated transit times after dispatch (add 1-2 business days for order processing):

  • United States: 7-15 business days

  • Canada: 10-20 business days

  • Europe: 7-18 business days

  • Australia & New Zealand: 7-15 business days

  • Middle East: 10-25 business days

  • Africa, South America & other destinations: 15-35 business days

Please note that these are estimated delivery times only and are not guaranteed.

Shipping delays may occur due to customs inspections, weather conditions, airline delays, local courier issues, peak seasons, public holidays, or other circumstances beyond our control.

If you need a faster shipping option or experience any shipping issue, please contact us at sales@sjdlace.com. We may be able to provide express shipping options such as DHL, FedEx, UPS, or other available carriers depending on your location.

Shipping Confirmation and Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.

Tracking updates may take several days to appear after shipment, depending on the carrier and destination country.

Customers are responsible for monitoring tracking updates and contacting the local carrier or customs office when necessary.

Customs Duties, Taxes, and Import Fees

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

These charges are the responsibility of the customer and are not included in product prices or shipping fees unless otherwise stated.

SJD LACE is not responsible for customs delays, customs clearance issues, or additional import charges.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an order is returned due to an incorrect or incomplete shipping address provided by the customer, the customer may be responsible for additional shipping costs.

We are not responsible for lost packages caused by incorrect address information submitted by customers.

Lost, Delayed, or Stolen Packages

If your shipment is lost or delayed, contact sales@sjdlace.com with your order number. We will investigate with the carrier and assist with an appropriate resolution. Handover to the carrier does not remove your applicable statutory rights.

Carrier operations, customs processing and weather can affect delivery estimates. We will assist with shipment enquiries and keep you informed.

If tracking shows that a package has been delivered but the customer cannot locate it, please contact us and the local carrier so we can help investigate.

We recommend checking with neighbors, family members, apartment offices, or local delivery offices before reporting a package as lost.

Split Shipments

In some cases, orders containing multiple items may be shipped separately depending on stock availability, packaging requirements, or warehouse operations.

Customers may receive separate tracking numbers for different items within the same order.

Refused or Returned Shipments

If a package is refused, abandoned, unclaimed, or returned because of unpaid customs duties, failed delivery attempts, or incorrect shipping information provided by the customer, any return shipping costs, customs charges, handling fees, or losses may be deducted from the refund amount where permitted by law.

Contact Us

If you need a faster shipping option or experience any shipping issue, please contact us:

SJD LACE
Email: sales@sjdlace.com

Address:
4th Floor, Building B, Guangdong Zhongran Construction Nengren Kezhi Project, No. 60 Lishui Avenue Middle, Lishui Town, Nanhai District, Foshan City, Guangdong Province, China (3rd freight elevator upstairs)

Business Identity and Contact

Trading name: SJD LACE
Registered company: Foshan Jiaju Rui Trading Co., Ltd
Office / warehouse and return address: 4th Floor, Building B, Guangdong Zhongran Construction Nengren Kezhi Project, No. 60 Lishui Avenue Middle, Lishui Town, Nanhai District, Foshan City, Guangdong Province, China (3rd freight elevator upstairs)
Sales and after-sales support: sales@sjdlace.com
WhatsApp: +86 188 1568 3028